




Frequently Asked Questions
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The MUA Company Return & Refund Policy Return Policy Overview: We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a return and refund process. Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags, and in its original packaging. You must also have your receipt or proof of purchase.Return TimeframeYou have 30 days from the date your order was delivered to request a return. After 30 days, we are unable to offer you a refund or exchange. How to Initiate a Return: To start a return, please contact us at [Insert your customer support email address, e.g., support@themuacompany.com] with your order number and the reason for the return.If your return request is accepted, we will send you instructions on how and where to send your package.Please do not send your item back to us without first requesting and receiving a return authorization. RefundsOnce we receive and inspect your return, we will notify you whether the refund was approved or rejected. If approved, your refund will be processed to your original method of payment within 5-7 business days. Please note that your bank or credit card company may take additional time to process and post the refund. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. Return Shipping: The customer is responsible for paying for the shipping costs associated with returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of any outbound shipping will be deducted from your refund. Damaged or Incorrect Items: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as soon as possible, and we will cover the return shipping costs in these cases.
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Standard shipping takes 5-10 business days. Express shipping is available for 3-7 business days.
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To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, provide your shipping information and payment details.
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Still have questions? Feel free to Contact Us below